RETURN & REFUND POLICY

Last Updated: September 24, 2026

1. Overview & 7-Day Return Policy

At The Fuel Company (TFC), we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, we offer a 7-day return and replacement policy from the date of delivery.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original packaging and seals intact.

2. Non-Returnable Items

Certain types of items cannot be returned for health, safety, and hygiene reasons, including:

• Products that have been opened, unsealed, or partially consumed.
• Items returned past the 7-day window from the date of delivery.
• Free promotional items, samples, or items purchased during final clearance sales.

3. Return & Replacement Process

If you wish to return an eligible item, please follow these steps:

• Contact our support team at support@silver-porcupine-396169.hostingersite.com or call us within 7 days of delivery with your order number and clear photos/videos of the damaged or incorrect product.
• Once your request is reviewed and approved, our delivery partner will arrange a reverse pickup from your address.
• Upon receiving and inspecting the returned product at our facility, we will ship a fresh replacement or initiate your refund.

4. Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, UPI, Net Banking) or bank account within 5 to 7 business days.
• Shipping charges (if any paid at the time of order) are strictly non-refundable.

5. Order Cancellations

You can cancel your order before it has been dispatched from our fulfillment warehouse. Once the order is shipped out, it cannot be cancelled, but you may choose to refuse delivery or apply for a return upon receiving it (subject to our return guidelines).

6. Contact Us

If you have any questions regarding our Return and Refund Policy, feel free to reach out:

The Fuel Company (TFC)
Noida, Uttar Pradesh, India - 201301
Email: support@silver-porcupine-396169.hostingersite.com
Phone: +91 (987) 654-3210